CUSTOMER CARE
Refunds,
made clear.
A consistent 14-day returns framework supports every market, alongside any stronger rights provided by your local consumer law.
Fourteen-day request period
Request a return within 14 days after delivery. For UK and EU customers this sits alongside statutory cancellation rights; customers elsewhere receive the same MEYZAAR return window unless local law is more generous.
Return condition
The item must be unworn beyond a reasonable try-on, unwashed where applicable, unaltered and returned with original tags and protective packaging. Your right to return a faulty or misdescribed item is not affected.
Jewellery and hygiene seals
Fashion jewellery must be returned unworn in its original protective packaging. Where earrings are supplied with a hygiene seal, change-of-mind returns require that seal to remain intact, subject always to mandatory local rights and the right to return a faulty or misdescribed item.
Return delivery
We cover reasonable return delivery for faulty, damaged or incorrect items. For a change-of-mind return, the customer normally pays return postage unless a regional promotion says otherwise.
Refund value
Approved refunds are made to the original payment method. Standard outbound delivery is refunded where required by law; upgraded or express delivery costs are not refunded beyond the standard service amount.
Timing
We inspect returns promptly and issue an approved refund within 14 days of receiving the item or acceptable evidence of return. Your bank or payment provider may take a further 5–10 working days to display it.
How to begin
Sign in to your account or contact the MEYZAAR concierge with your order number, item and reason. We will confirm the correct regional return address before you send anything.
READY TO WEAR · WOMEN & MEN